To report an outage, call
1-800-448-2383
Texting Help Center
PLEASE BE AWARE: Outage texting is an automated service that goes directly into our outage management system and is NOT monitored by a customer service representative.
Electric outage texting
To register, text START to 70216. Your mobile number(s) MUST be listed on your account in order to register via text.
*NOTE:
- Up to two mobile numbers per account may be registered for outage texting.
- If your mobile number(s) are not on your account, you can add them by either logging into “My Account” at www.BlueRidgeEnergy.com or calling us M-F, 8 a.m. to 5 p.m., at 1-800-451-5474.
Other Texting Codes
OUT – To report an outage.
STATUS – Check your current outage status.
STOPOUT – Stops outage notification messages from being sent to this mobile number. You can re-start notifications by texting START.
If you experience difficulty in reporting an electric outage by text after-hours, please call the Power Line to report the outage at 1-800-448-2383. For more ways to report an outage, click here.
To unsubscribe from ALL Blue Ridge Energy text programs, text STOP. (NOTE: This does not stop account notifications for electric Flexpay participants).
Propane and Fuels Texting
Get notified after a delivery is completed or when your payment is posted. Also be among the first to know about showroom sales or specials!
To register, text FUEL to 70216. Your mobile number(s) MUST be listed on your account in order to register via text.
NOTE:
- If your mobile number(s) are not on your account, you can add them by either logging into “My Account” at www.BlueRidgeEnergy.com or calling us M-F, 8 a.m. to 5 p.m., at 1-800-451-5474.
Other Texting Codes
HELPFUEL – Request help.
STOPPROMO – To stop promotional messages.
STOPFUEL – To stop receiving operations related messages.
To unsubscribe from all Blue Ridge Energy text programs, text STOP. (NOTE: This does not stop account notifications for electric Flexpay participants.)
Beat The Peak Texting
STARTBTP – Registers your mobile phone to receive Beat the Peak text alerts.
STOPBTP – Stops Beat the Peak text alerts from being sent to this mobile number. You can re-start notifications by texting STARTBTP.
To unsubscribe from all Blue Ridge Energy text programs, text STOP. (NOTE: This does not stop account notifications for electric Flexpay participants).
Other Texting Codes
OUT – To report an outage.
STATUS – Check your current outage status.
STOPOUT – Stops outage notification messages from being sent to this mobile number. You can re-start notifications by texting START.
If you experience difficulty in reporting an electric outage by text after-hours, please call the Power Line to report the outage at 1-800-448-2383. For more ways to report an outage, click here.
Need personal assistance from an Energy Specialist? We are available at 1-800-451-5474 or by sending a quick message, M-F from 8 a.m. – 5 p.m., excluding holidays.